Frequently Asked Questions
I am looking for a tarp in a particular size and it is not found on the Tarps Plus website. Do you make custom tarps?
Yes, we do! Our custom tarps department takes care of these orders, and they can help you with it. You can order any tarp size! Call 512-686-5858 to place your orders for custom tarps.
How long does it take to receive the order?
Your order usually ships within 1 to 2 business working days. This means, the order leaves our warehouse within 1 to 2 business days after the order was placed. All ground orders usually take the following transit time after they have been shipped:
West Coast = approx. 3 - 4 business working days
Mid West = approx. 1 - 2 business working days
East Coast = approx. 3 - 4 business working days
All Freight Deliveries = approx. 5 - 7 business working days
If shipped by UPS, it can take around 7 to 15 working days to arrive but this rarely happens. If you need your order overnight or within two days please call 1-800-838-3057.
What tarp can be used to filter the light and keep cool?
The silver / black tarps are the best when it comes to keeping cool, because the material inside the tarp is made of black mesh. The silver coating does not allow even a small amount of light to pass through. Our red, green, white, yellow and orange tarps are translucent. Light will pass through but UV rays are filtered. You will still get the natural light. The mesh tarp or shade screen has 73% shade protection, which allows some light through.
Do you accept purchase orders?
Yes, we do! For more information on how to place a purchase order, please call (512) 686-5858.
Can the tarp I purchased be returned, if opened?
Yes, within 30 days of the order date. If you are dissatisfied with the item or service, you may return it back within 30 days from the order date. Returns must be in new / unused condition. New and unused returned items will be refunded minus a 20% restocking fee and shipping and handling charges.
How do I cancel my order?
Due to the large number of orders being placed every day, it is difficult to track all your orders once the shipping process has started. If you want to cancel, call within six hours. However, we cannot promise that it will be cancelled because we try our best to ship items immediately. There is a $10 charge for cancelled orders. Orders that have been shipped out cannot be cancelled. If the items have already been shipped, follow the standard return procedures of our company. Please read carefully through the returns section to know about how to return an order. If you refuse the delivery, you will get your money refunded after shipping and restocking fees have been deducted.
If you wish to cancel your order prior to delivery, please contact us at email@example.com. Items that are not shipped will be cancelled. If shipped, you need to follow the return procedures as instructed and refuse delivery.
Are all the tarps made by Tarps Plus good for windy conditions?
Yes but we cannot guarantee that they can withstand high winds. If you want to use your tarp in a windy area, use ropes or cords and securely tie the tarp. Using bungee cords with hooks is recommended. This product can be found in our accessories page.
How should I tie my tarps down?
Insert ball bungees or bungee hooks through the grommets. This gives the needed flexibility and puts less stress on the material.
Can the Tarps Plus canvas tarps be used for my canopy?
When exposed to the sun and rain, canvas tarps tend to expand and contract. We advise customers to use polyethylene tarps for the top covers of a canopy.
The tarp I received is 3 to 4 inches less on each side. What is a "cut size"?
The tarp you received is already in its finished size. The cut size specified on the website is size of the tarp before the hems and seams are sewn.
Can your tarps flex and be used as a trampoline? Can the tarp flex?
We do not advise using the tarps as a trampoline. This is a specialized material.
What is the meaning of mil thickness?
A mil is the unit length that is equal to 0.001 inch (0.0254 mm). Mil is a unit that is used to measure the tarp thickness. Normally, when the tarp is thicker, it means you get better quality.
What is the difference between a tarps and a canopy?
A "tarp" is a material that is waterproofed and used as a cover to keep valuables dry. "Canopy" is a protective cover mounted on a frame.
What does "rope reinforcement in the tarp" mean?
There is a rope that is placed inside hems of the tarp. This is usually a strong nylon rope that reinforces the edge of the tarp to withstand pulling pressure.
The poly tarp that I ordered says water resistant, but I ordered a waterproof one. Are they the same or are they different?
Yes, they are the same. You don't have to worry, since the poly tarp that you have in your hand is waterproof. All our products that mentions waterproof means, they are water resistant too. Note: We cannot guarantee that it will not leak as there are certain things that we cannot control.
What are your tarps used for?
Our tarps are used for thousands of purposes. They are helpful to farmers, schools, roofers, landscapers and much more.
How can we contact you?
If you're interested in our tarps, you can check out our website which has all the information about the products we are selling. For any suggestions and comments, you can always email us at firstname.lastname@example.org