| Our Top Quality Policy
Tarps Plus History
Tarps Plus has been the leading tarp supplier in all of North American for years. Originally Sante Fe Fright Liquidators founded in 1954 specialized in products for the trucking industry. The plastics industry in 1955 continued to increase the volume of its total output of polyethylene and plastic making poly tarps a very affordable alternative to the more traditional canvas tarps. Since then Tarps Plus has offered high quality discount tarps to wholesalers and the general public at wholesale prices. We started by making tarps California could use in an emergency but now we make outdoor tarps or covers for world wide use. Our tarps are spread out for sale in New Jersey to rain tarps in Oregon, canvas tarps in Mobile Alabama, poly tarps in Seattle, truck tarps in India and poly tarpaulin in the UK. Tarps Plus main office is located in Los Angeles but distributes tarps all over the world. Lowest Price GUARANTEE on all tarps!
tarpsplus.com guarantees absolute lowest prices on every single item
on our website. If you find an advertised lower price from a legitimate
competitor on an identical item that we stock (including shipping, rebates,
tax, etc), we will BEAT the competitor's price. To receive your discount,
please contact us at
tarpsplus@yahoo.com . (This guarantee does not include liquidations,
closeouts, and clearance items. tarpsplus.com DOES NOT match wholesale club
prices where there is a fee to join, (i.e. Costco Wholesale, & Sam's
Club Wholesale).
Reliable
Tarps Plus has been a top performing member of Yahoo for many years.
Safe Purchasing Online
We are a proud member of "Scan Alert" A HACKER SAFE site
that helps protect you from identity theft and credit card fraud. Our Web
site is tested and certified daily to pass the SANS/FBI Internet Security
Vulnerabilities Test.
Fast Service
We strive to ship out all customer orders(excluding custom orders)
within 48 hours. Most customer orders placed before 2:00 PM PST are shipped
out on the next day. We are located on the west coast in Los Angeles... So
we're still going!
Money-Back Guarantee
We want you to be completely satisfied with every item that you
purchase online from tarpsplus.com. If you are not satisfied with an item
that you have purchased from us, you may return the item within 30 days of
the order date for a refund of the purchase price, minus the shipping,
handling fees(Any "Free Shipping" item returned will have the
outbound freight charge deducted from the total return.)and a 20% restocking
fee.
The item must be returned in new and unused condition, in the
original boxes, and with all the paperwork, parts and accessories to ensure
credit. "New and unused" means that there are no scratches,
blemishes, or marks on the item; there are no signs of wear on the
product.(TARPS MUST STILL BE IN IT'S SEALED PACKAGE) We cannot accept a
return of any item with any indication that it has been used.
In addition, returned items must be accompanied by their original
documentation.
All items that are properly returned under this policy are eligible
for the option of a refund or a store credit. If you choose a refund, it
will be credited to the same form of payment used for the original purchase.
Accessibility
Our customer service department answers emails within 24 hours. We
strive is to answer all customer emails within the same day. If you have any
questions or comments, please send them to tarpsplus@yahoo.com .
Privacy
tarpsplus.com does not sell our customer information to other
companies and we do not send out junk mails or email spams to our customers.
"Tarps Plus Warranty"
Any flawed item can be replaced within thirty - 30 - days
of its purchase. This is a limited warranty. It does not cover damage due to
neglect, snow, hurricane, earthquake, fire or any other act of nature. This
limited warranty does not cover damage due to misuse or improper
installation for any item purchased on our website. Tarps Plus is not liable for indirect, incidental or
consequential damages in connection with the use of the tarp, including any
cost or expense of providing substitute equipment or service during periods
of non-use. Any inoperative or flawed tarp must be sent, shipping pre-paid,
to Tarps Plus, attention "Returns", 38940 Trade Center Dr. Palmdale, CA. 93551.
tarpsplus.com does not guarantee any other warranty other than the
aforementioned warranty.
Shipping Policies:
We strive to get your item out as soon as possible. In stock items
ship within 48 hours of purchase. Most items ship at least within 1-2
business days. Some items may take up to 15 business days depending the
season. We make every effort to ensure the fastest possible delivery.
Business days are Monday through Friday. If you need an item by a certain
date, please ask. We will be more than happy to try to get it to you by that
date. This includes North America, Canada and Mexico.
We ship by FedEx Ground-Commercial.
California residents pay 8.25% sales tax. All orders shipped
to addresses outside California are exempt from sales tax.
Address correction charges: Incorrect
shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will
incur a $5.00 charge for ground packages and $10.00 charge for air packages
if correction is made after package has shipped. Incorrect addresses may
also result in delayed delivery. Please double check your shipping address
for accuracy.
This fee is charged to us by FedEx for incorrect addresses
and will be billed to the credit card your order was placed with. If you
feel you have been charged this fee in error, please contact us so we may
dispute the fee with the package delivery company. We appreciate your
understanding.
Upon completion of your order, you will receive an email
confirmation from us with the details of your purchase. Within 1-2 business
days, you will receive a second email confirming that your order has
shipped. Tracking information will also be included in that email so that
you can easily track your package. For questions about tracking, please
contact us at tarpsplus@yahoo.com
and include your name and order number.
How to cancel an order:
Due to our large volume of orders it is difficult for us to locate your order once processing starts, please call to cancel any orders within 1-12 hours, however we cannot promise we will be able to locate and cancel your package. There will be a $10 charges for all cancelled orders. It is not possible to cancel orders after shipment. If you wish to cancel your order prior to delivery, please contact us immediately. Orders will be cancelled if items have not been shipped. If items have been shipped, you must follow our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping and restocking fees.
If you wish to cancel your order prior to delivery, please contact us immediately at tarpsplus@yahoo.com. Orders will be cancelled if items have not been shipped. If items have been shipped, you must refuse delivery or follow our standard return procedures. Please see the returns section for further details on returning your product.
If you wish to cancel your order prior to
delivery, please contact us immediately at tarpsplus@yahoo.com or call: 661-480-1562. Orders will be
cancelled if items have NOT been shipped. If items have been shipped, you
MUST refuse delivery or follow our standard return procedures. If the item was shipped, there will be a cancelation fee. Please see
the returns section for further details on returning your product.
Tarps Plus is a subsidiary of Ace Tools Outlet Inc.
|
